Welcome to Our Docs

1. Overview

Purpose of this manual

The purpose of this manual is to provide comprehensive guidance on the use of Achieva CRM, a CRM system specifically developed to streamline the entire process of educational applications, including university applications. This manual aims to assist users in effectively navigating and utilizing Achieva's features to manage student information, track application progress, and facilitate communication with educational organizations and institutions.

By following this manual, users will gain a thorough understanding of how to leverage Achieva to improve efficiency and accuracy in handling educational applications. Whether you are an agent manager, a member of the admissions team, a counsellor (B2B or B2C), or an administrator, this manual is designed to help you make the most of Achieva’s capabilities to support students throughout their whole application journey.

Description of the Achieva CRM system

Achieva CRM act as a leads generating student recruitment CRM platform where genuine students' enquiries will be linked to your automated CRM platform for application submissions. CRM users will also have access to Achieva AI Pro, where it serves to assist your course advisor/counsellor during consultations.

2. Audience

Intended users (e.g., marketing, finance, sales teams, agent managers, admin, B2B & B2C counsellor)

3. Design Approach

  • This User Manual is designed with a task-oriented approach.
  • For a comprehensive User Manual for Achieva CRM with a task-oriented approach, it mainly breaks down the core functionalities into searchable "how-to" entries. Each entry will address a specific action or feature users may want to perform, with step-by-step guides and relevant screenshots or instructions about the screen they are interacting with.

4. Getting Started

To get started with our documentation, please navigate through the sections using the sidebar on the left. Here's a quick overview of the available sections:

If you have any questions or need further assistance, don't hesitate to reach out to our support team.

5. Contributing

We welcome contributions to our documentation. If you find any errors or have suggestions for improvement, please open an issue or submit a pull request on our GitHub repository.